1.1 Who we are
Grid Nova Energy ("Grid Nova", "we", "us", "our") is legal entity name and form — e.g. a partnership firm / LLP / company registered in India (গ্রিড নোভার নিশ্চিতকরণ বাকি), GSTIN ● (গ্রিড নোভার নিশ্চিতকরণ বাকি). Our Kolkata office is at Plot No. 83, Kasba Industrial Estate, Phase II, Kolkata – 700107, West Bengal, and our Patna office is at C/O Parbati Bhawan, West Ram Krishna Nagar, New Bypass Road, Opposite Metro Pillar No. 81, P.O. New Jaganpura, Patna – 800027, Bihar.
This Policy explains how we handle personal data when you use www.gridnova.in, speak with our assistant Nova, request an estimate, book a call, become our customer, or join our Associate Network. We act as the "Data Fiduciary" for this data under the Digital Personal Data Protection Act, 2023 ("DPDP Act").
1.2 The short version
- We collect only what we need to design, quote, install and support your solar system, or to run our Associate Network.
- We never sell your personal data.
- We use trusted service providers to run our website and systems; they may process data outside India, under contracts that require them to protect it.
- You can ask to see, correct or erase your data, and you can withdraw consent at any time.
1.3 What we collect, and when
| When | What we collect |
|---|---|
| You contact us or request an estimate | Name, email, phone, city or address, state, the kind of property, electricity bill amount, your message and your enquiry preferences |
| You use the Solar Calculator | Your location, electricity usage or bill, and roof details you enter. If you ask us to contact you, your name and contact details |
| You chat with Nova | The messages you type, and any contact or project details you choose to share in the conversation |
| You book a call | Name, contact details, chosen time slot, and the calendar event created for the meeting |
| You become a customer (directly or through an Associate) | Identity and contact details; installation address and location; electricity connection details (DISCOM, consumer number, sanctioned load, connection type, bills); property and roof details; site photographs; documents needed for subsidy and grid connection (such as ownership proof, bank details for subsidy credit and an identity document); your system choices; payment records; signatures on project documents |
| You join our Associate Network | Details described in the Associate KYC & Data Consent Notice: identity and contact details, masked Aadhaar, PAN, photograph, address, bank details for commission payments, and your performance and payment records |
| You browse the site | Essential technical data such as your IP address and browser type, used for security and to keep the site running |
We do not intentionally collect data about children. Our services are meant for adults; if you are under 18, please ask a parent or guardian to contact us.
1.4 Why we use it
We use personal data only for these purposes:
- To respond to your enquiry, prepare estimates, and arrange calls and site visits.
- To design your system, prepare proposals and agreements, install, commission and maintain it.
- To apply for and follow up government schemes you choose to use (for example PM Surya Ghar: Muft Bijli Yojana or PM-KUSUM), including submissions to the national portal and your DISCOM.
- To record payments, issue receipts and meet tax, accounting and scheme record-keeping duties.
- To run our Associate Network: verify Associates, attribute customers, calculate and pay commissions, and prevent fraud.
- To keep our systems secure, prevent misuse, and fix errors.
- To tell you about our services — only where you have agreed, and you can opt out at any time.
We rely on your consent, or on the legitimate uses permitted by the DPDP Act (for example, where you have voluntarily given us data for a specific purpose, or where the law requires us to keep it).
1.5 Nova, our AI assistant
Nova is an automated assistant, not a person. When you chat with Nova, your messages are processed by an artificial-intelligence service provider to generate replies. Nova is designed not to invent prices, meeting times, equipment brands, warranty terms or subsidy decisions; these are confirmed only by our team in writing. Please do not share sensitive documents or bank details in the chat.
1.7 How we protect it
- Access is limited to staff and Associates who need it for their role, and every change is recorded in an audit log.
- Documents and photographs are stored privately and opened only through short-lived, access-controlled links.
- Aadhaar numbers are never stored in full. We keep only the last four digits and a masked copy of the card.
- Sensitive credentials are encrypted.
- If a personal data breach occurs, we will inform affected people and the Data Protection Board as the law requires, explaining what happened, what it may mean for you, and what we are doing about it.
1.8 How long we keep it
- Enquiries that do not become projects: up to 24 months from our last interaction, then deleted or anonymised.
- Customer project records: for the life of the project, the warranty period, and any longer period required by tax, accounting or government-scheme rules.
- Associate records: for the period of association, and afterwards only as long as required for commission, tax and legal purposes.
- Chat conversations: 12 (গ্রিড নোভার নিশ্চিতকরণ বাকি) months, unless they form part of a customer or project record.
1.9 Your rights
Under the DPDP Act, you can:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete, update or erase it;
- withdraw consent (this does not affect anything done before you withdrew, and some services may no longer be possible);
- nominate another person to exercise your rights if you die or become unable to do so;
- have your grievances addressed.
To use any of these rights, write to privacy@gridnova.in (গ্রিড নোভার নিশ্চিতকরণ বাকি). We will respond within 30 (গ্রিড নোভার নিশ্চিতকরণ বাকি) days. If you are not satisfied with our response, you may approach the Data Protection Board of India.
1.11 Grievance Officer
Name (গ্রিড নোভার নিশ্চিতকরণ বাকি), Grievance Officer, Grid Nova Energy, address (গ্রিড নোভার নিশ্চিতকরণ বাকি), email (গ্রিড নোভার নিশ্চিতকরণ বাকি), phone (গ্রিড নোভার নিশ্চিতকরণ বাকি).
1.12 Changes to this Policy
We will post any update here with a new effective date. Where a change significantly affects how we use your data, we will tell you directly or ask for fresh consent.